Doordash Customer Account deactivated: Here are 4 reasons

While Doordash has almost no information about customers’ accounts being deactivated, it is something to be aware of while you order from the platform.

If you’ve been deactivated already, this article will cover everything about why you were deactivated and “what to do about it.”

Reasons why your Doordash customer account was deactivated

For people who don’t know, yes, a customer can get banned on Doordash.

Generally, this is seen when they violate the company’s policy. But then, what are these policies?

Well, in the following section we’ll talk about a list of them and reasons you may have been deactivated:

You tried exploiting the Doordash refund system

Now, this is the most common reason why people get deactivated.

While Doordash allows customers to easily refund orders for several reasons such as incomplete delivery, not following instructions, bringing a cold food, etc, they only do this to maintain their loyalty to customers, rather than creating a bad image for themselves.

However, when you try to abuse this opportunity by making several refunds within a short span, you risk losing your account, regardless of your reasons.

You gave false information about delivery

As a customer on Doordash, one thing you should avoid as much as possible is lying about a delivery. For instance, saying an order didn’t arrive, when it was actually delivered to you.

Not only is this a bad action, but you put two people in a tight corner.

The first person is the dasher…

If they have no proof to counter what you said, you put their job at risk, because that alone could lead their account to being deactivated.

Now, as in most cases, if the dasher has proof to counter you (the customer) your account would be deactivated instantly.

Even worst, you also risk getting a public disgrace, like the case we saw a few months ago:

You were reported

Just as you have the ability to give feedback, rate dashers, etc, they also have the ability to rate and report you as well.

Common reasons you could be a victim of this include;

1. You were unnecessarily rude
2. You tried defrauding them
3. You shared your personal information with them. (This is against Doordash’s policy)

Someone hacked into your account

If you feel you didn’t do anything and have been following the company’s policy, it could be that you were actually not the one at fault. Who knows? Someone could have hacked into your account.

So it’s worth putting this into note, even when appealing for a reactivation.

Doordash Customer Account deactivated: Here’s what to do

Most people would advise you to create a new account, however, it depends on how effective the Doordash deactivation was to you.

For instance, if you just had a simple account deactivation, you could go create a new account. But this will not work if your ip or id was also banned.

This is because, you won’t be able to create a new account using the same internet connection, and details respectively.

But then, there’s no harm in trying.

However, for us here at Tekitora, we advise you to take the three other alternatives routes as listed below:

Appeal to Doordash the proper way

When you get deactivated, the first step you’d want to take would be to check your email. At least, to know for sure whether you’re deactivated or not.

Next, reply to the email with an appealing template.

This is because there’s no official page on Doordash for customers to appeal for deactivation.

Needless to say, you should get a reply within a few hours or days in some cases. From this, you’ll be provided a good reason for the deactivation.

If your deactivation was a mistake, they should get to you back.

And if not, depending on the reason you got, explain why they misunderstood you, your mistake (if any), and why you should get back on the platform.

Complain on Twitter

Most reputable companies are always afraid of getting their name tarnished in public.

In fact, research has it that making a demeaning post about a company in public is one good way to get their attention to whatever question you have.

Now, how can you achieve this?

Complain on Twitter.

Make a tweet, complaining about how you got deactivated on Doordash, as a customer, for no good reason. Also, make it a bit emotional if you can.

It’s important to note that this works well when you are not at fault for the reason you were banned.

Sort for other alternatives

Doordash isn’t the only food delivery platform out there. So why stick to it like your whole life depends on it?

There are 10s of other well-known food delivery companies such as Postmates, Grubhub, Ubereats, Instacart, etc, that offer almost identical stores.

We don’t deny the fact that there could be differences but stressing yourself over a single platform while there are other alternatives isn’t ideal.

Final Thoughts

Getting deactivated from a platform you love can be frustrating. However, if you’ve been things right, and you’re not really at fault, there are chances you could get your Doordash account back to working as usual.

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